Collection: FAQ

The right racket depends on your skill level and playing style. Beginners might prefer a balanced racket for general play, while more advanced players often opt for specialized rackets to enhance their strengths or compensate for weaknesses.

Yes, we offer deep customization options for our rackets. You can choose from different options for grip, rackets, and rubber based on your preferences. For more details, check out the product description or get in touch with our customer service.

Maintaining your table tennis racket involves regularly cleaning the rubber surfaces and properly storing the racket to avoid damage. To clean the rubber, use a mild cleaner and soft sponge or cloth to gently remove dirt and oil. Always store the racket in a protective case and avoid exposure to extreme temperatures.

The weight of our rackets varies depending on the model and customization. Average weight is indicated in the product specifications on each product page.

Our rackets are built to last, with high-quality materials and rigorous quality control procedures. The lifespan of a racket can vary based on usage and care. Some of our customers are playing well over a decade with theier racket. Regular cleaning and proper storage will significantly extend the lifespan of your racket.

Account holder: Re Impact GmbH at: Volksbank Lübbecker Land   IBAN: DE88 4909 2650 0516 8013 00 BIC: GENODEM1LUB Information SEPA, IBAN AND BIC It’s happening on February 1st, 2014: the national payment procedures (bank transfers, direct debit) are being replaced with a consistent method for cashless transactions that is valid throughout Europe – SEPA comes into being, a Single Euro Payments Area of the 28 EU nations, Iceland, Liechtenstein, Norway, Monaco and Switzerland. The new animated movie made by the Bundesfinanzminsterium will explain to you what it specifically means for citizen, companies and clubs. SEPA: Easily Explained. The new twenty-two-digit IBAN replaces your account number and consists of a country code, a check digit, the account number and the bank code. The BIC has eight to eleven characters and is the internationally valid replacement for the former bank code. Oftentimes you can already find your new IBAN and BIC on the backside of your current ATM card. Furthermore a SEPA direct debit mandate has to contain two new values. The payee will be accounted for by a creditor id and will refer to a mandate reference. In the future you’ll find our creditor id DE56ZZZ000000922401 and the mandate reference on every direct debit. We use your customer id as reference number. You’ll find more information about SEPA, IBAN and BIC here: https://www.sepadeutschland.de/ and at your local bank.

From a value of 199, - Euro Re Impact covers the shipping costs in Germany for you.

Shipping costs for orders:

Germany under 199, - Euro: 5,30 Euro

EU countries: 10,40 Euro

Europe NON-EU: 16,80 Euro

Worldwide: 16,80 Euro

The manufacturing of custom made paddles can take up to 18 days. It usually takes a maximum of two workdays for the package to arrive within Germany. Deliveries to foreign countries arrive with express, premium or priority shipment within 2-6 days.

Yes, you can pay with your credit card. we offer credit card payments via PayPal. that is beneficial in multiple ways for you, admittedly you may need a PayPal account (which is always free for you and won’t cost you anything when making a payment), but PayPal offers you security as a globally active, experienced and trustworthy payment service provider with many years of experience in data security and payment handling. It cooperates for example with eBay, the biggest online marketplace in the world with thousands of transactions per day, that way your sensitive data is always in good hands and it’s as safe as when you do online banking.

The paddles from Re-Impact are commissioned only after your order, because we have to adjust every paddle individually to your needs, so that we can guarantee the best possible score. Every one of our paddles is unique. Every paddle is inspected multiple times, to ensure the high quality from Re-Impact that you’re accustomed to and then there is the additional dry storage and of course the very elaborate manufacturing.

No. You can change the country in your checkout. After that you won't have to pay for taxes.

Yes, we are shipping worldwide

If your order is lost or damaged during transit, please contact our customer service immediately. We will work with the shipping carrier to resolve the issue, and depending on the situation, we may send a replacement product or issue a refund.

We use DHL.

Yes, we offer express shipping for customers who need their orders delivered quickly. Additional charges apply for express shipping, and the cost will be displayed at checkout.

Our online store processes all transactions in Euros. If you're using a credit card from a non-Euro country, your bank will convert the charge to your local currency at their exchange rate.

Yes, it is safe to use your credit card on our website. We use SSL encryption to protect your data and ensure that your personal information is secure. We do not store your credit card information on our servers.

If you should have problems with your paddle that are covered by the Re-Impact warranty, then please contact us personally via telephone on the number 05443 9209999 or via email service@re-impact.de   IMPORTANT: Wrap the paddle carefully. Please send the package via DHL. Please pay the postal charges or request a return label from us service@re-impact.de. Unfortunately we can’t accept any unpaid or payment on delivery packages.

The Re Impact GmbH offers you a warranty of 2 years on the material and the bonding of your paddle. Breakages are excluded from the warranty.

The "trial Purchase Agreement" applies to all personal consultation or sales calls of the Business Leader Mr Achim Rendler. There is usually one of us with the respective customer that has agreed test time within 14 days after receipt of the shipment. During this trial period, you can use the new for you-made paddle on trial games and the purchase within 14 days, if the competition paddle does not meet its guaranteed game requirements. So if you return the used paddle with a requested returns note, we will charge you a supplementary charge of 10 euros as well as the shipping costs incurred by us. The competition paddle should of course be treated carefully in this time and not damaged, which goes to the careful use of it. The attached paddle edge protection is to be used during the agreed test period and ensures the total guarantee of competitive paddle. Playing with the paddle without edge protection racket and it comes to an irreparable injury, our guarantee is off. If you just unpack the paddle and only try it in your hand you return it within two weeks free of charge by requesting a return mark. In the Re-Impactforum www.tt-focus.de , we also provide with free trial timbers under your nick entry in the rental of material depending to the time of 14 days against the levy of a test report available. Sign up for this on the re-impactforum on www.tt-focus.de to. The write enable takes place within 3 days after registration in the forum. If you want a personal consultation, then you agree your consultation with Mr Achim Rendler via E-mail or by telephone in the German-speaking area. If you want to buy older paddles that are no longer in our official sales quotation or if you have any further questions, you can reach us under the following phone number: 05443 9209999 or under our service mail:info@re-impact.de.

Yes you can. Contact us and we are building the paddle for your needs.

In the case of an active paddle the ball stop is precise and short because the balsa core is surrounded by a layer of very thin cover sheets. The ball stops therefore seemed strong and locally based because the catapult of paddle is released more quickly so that you have to pull out the wrist or forearm in a faster arm movement. The ball must therefore be taken in the rising ball flight phase and not in the falling phase to achieve the highest possible spin. If you play the ball in the case at the falling phase, then the balls have much less spin than with a play in the rising ball flight phase. Active paddles have a larger sweet spot behavior if this paddle is more than 10 mm thick. You can shoot without approach. The thicker these paddles are, the greater is the sweet spot behavior. In case of a classic paddle on the other hand is the ball stop supporting because the cover sheets are much thicker. In thicker deck, the ball carries over the whole topsheet surface so that you now have a much longer ball movement without the catapult of the balsa can be released to the outside. Classic paddle can therefore play much more passive than active paddles. Combined Paddles can be active as well as passive paddles. The mass behavior of paddle can be used in most of the cases over the KSLS-System. The lighter combo paddles are, the more defensive is your overall gaming behavior the heavier the mass behavior, the faster, such competition paddles, to the unplayable. You can notice an override of the paddle on a bouncing ball stick, which goes unchecked and slow and understeer to a cardboard ball stop, which is also slow and uncontrolled.